Step Four:

A. Check Settings and Cookies

Delete Chatterbox

a. Go to "Start" > "My Computer" > "C:\ Drive"
b. Locate the "Chatterbox" folder
c. Right click on it and select Delete
d. Close your C:\ Drive window
e. Go to next #2.

Configure Internet Options

a. Go to the menu "Tools" > "Internet Options" > "General"
b. Delete files.
c. Go to the Security tab and click on the button "Default Level". The internet security options should be set to Medium.
d. Go to the Privacy tab (in Windows XP only) and click on the button "Default Level". The privacy options should be set to Medium.
e. Click "Apply" then on "OK".

Click Here to remove the Chat Client cookie.

B. Try Logging In Again

Follow these instructions if you are:

Using Windows 98

a. You will get a security warning. Click yes to move forward.
b. You will Get a prompt for "Conference Client Install". Click on the "Install" button.
c. It will ask you for your login information.

Using Windows XP

a. You may see a yellow Alert Box just under the last of your toolbars at the top of the screen prompting you to "install ActiveX controls". You can install the controls by right clicking on the yellow alert box and clicking on "Install".
b. You will get a prompt for "Conference Client Install". Click on the "Install" button.
c. It will ask you for your login information.

<IF STEP FOUR DOESN'T WORK GO TO STEP FIVE.>